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Posted: Tuesday, February 20, 2018 12:43 AM

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Deli Manager
Northern Waters Smokehaus
Duluth MN


Semi-Internal Job Opportunity:
Deli Manager

The Deli Manager is responsible for daily operations in the Smokehaus deli, implementing short and long-term goals and initiatives, and overseeing the deli staff.

Primary Duties Include:
Staff:

⦿ Scheduling staff clearly at least 2 weeks out.
⦿ Honor time off requests whenever possible.
⦿ Keep up with daily (sometimes hourly) schedule requests and changes.
⦿ Coordinate training with each new employee along with HR and trainers.
⦿ Retrain employees if necessary.
⦿ Distribute at least one Form of Righteousness a month, and make sure trainers/supervisors are also doing so.
⦿ Host informal meetings at least once a week (with news, specials, etc.) to be held in the deli before opening.
⦿ When necessary, distribute documents of occurrence, action plans, and other disciplinary procedures, including terminations.
⦿ Keep employees current through flyers, whiteboard news, schedule alerts, and/or any other helpful medium.
⦿ Keep checklists current and relevant, and follow up on them daily (by way of supervisors if necessary).
⦿ Host one customer service class per year (open to the whole company).

Products:
⦿ Become expert in all current and new products by tasting, training with product development coordinator, GM and smokehouse manager.
⦿ Train all deli staff thoroughly on product info, taste profiles, beverage pairings, ingredients, potential allergens, and recipe ideas.
⦿ Keep Product Info Guide current.
⦿ Maintain a rigorous product rotation system to ensure freshness and quality.
⦿ Maintain a pristine, abundant, well-lit, and environmentally appropriate display for all products at all times.
⦿ Track waste and coordinate with sustainability coordinator.

Equipment:
⦿ Make sure coolers, freezers, hot pots, toasters, and other food safety storage is functioning properly and alert the GM immediately if it’s not.
⦿ Make sure the slicer(s) are sharp, moveable, and calibrated.
⦿ Maintain a clean and safe environment for staff and guests at all times.
⦿ Host an annual deep clean.

Secondary Duties Include:
⦿ Attending and participating in monthly manager meetings.
⦿ Strategic planning for the department and the business as a whole.
⦿ Attendance to design/budget task force meetings (when you are available).

Some Short Term Goals (12 months)

⦿ Increase sales 1% through a consistent sampling program, customer service training/policy implementation, and swag displays in the next 6 months.
⦿ Establish a consistent sampling program.
⦿ Articulate and systematize a customer service training program.
⦿ Direct/facilitate a “swag” retail area where customers can access merchandise.
⦿ Train employees on new POS.

Some Long Term Goals (18-24 months and beyond):
⦿ Revamp the Product Info and Procedures Handbook (with GM and HR).
⦿ Facilitate a Class schedule for deli crew and supervisors.

Key attributes: Communication skills, excellent customer service skills, creative ability, spacial awareness and design, ability to delegate, strong management and leadership skills including facilitation, direct communication, system implementation, follow-through, documentation, and listening, and organizational skills.
Experience and Skills Preferred: Ability to use Excel, Google Drive/Sheets/Docs, scheduling, counting, at least 3 years of direct customer service skills, Serve-Safe training, advanced customer service training.
Education: Associates or Bachelor’s Degree (preferred), willingness to attend additional educational seminars a must.
Additional: Familiarity with food in general and with Northern Waters/Northern Waters Smokehaus would be great!
Hours: Average of 40+.
Pay: Salary starting at $36k, more based on experience.
Benefits: Health insurance available, sick time pay, vacation pay, 25% off at our deli, mail order.

To Apply, schedule an interview with Greg before February 9th
⦿ greg@nwsmokehaus.com
⦿ 218-310-8982

• Location: Duluth, Duluth, MN

• Post ID: 29272312 duluth
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